The seller you purchased from is no longer active

Jenny -

All purchases made in-app using the BUY button are protected by Buyer Protection. This means you'll get a full refund if the seller hasn't shipped your item. 

Don't worry if the seller you purchased from is no longer visible in the app. It just means that we recently investigated their account and have suspended them to protect the Depop Community.

To get a full refund, just tap here and open a dispute with PayPal. 

PayPal will reach out to the seller, and if they're unable to provide proof of shipping, you'll be refunded in full.

Have more questions? Submit a request

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