I haven't received my item I purchased less than a week ago

Jenny -

All in-app purchases are covered by Buyer Protection, so no need to worry if your item hasn't arrived yet.

We hold off opening investigations until a week has passed since the initial transaction to give the seller time to ship and to account for shipping delays. The best thing to do here is to contact the seller and ask them for an update.

If you still haven't received your item 7 days after you bought it, please follow the steps below: 

1) Contact the seller for an update if you haven't already

2) If the seller doesn't get back to you or you can't resolve the issue, let us know by reporting through the app. Go to profile > settings > help> report transaction. 

Always remember to open the dispute within 21 days of your purchase.

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