How does shipping work?
In a nutshell: the seller is always responsible for physically shipping the item to the buyer.
How to set-up shipping:
1. When listing an item for sale, tap Delivery and swipe Shipping.
2. Tap Domestic and/or International to designate where you ship. International shipping is generally more expensive, but offering it also increases your audience and drastically improves your chances of selling.
3. To offer free shipping, leave the price field(s) at zero and tap the ✓ in the top right hand corner of your screen.
4. To charge your buyer for shipping, enter your shipping price. If you ship worldwide, don't forget to set one price for national shipping and one for worldwide.
Shipping prices are based on the size and weight of the item, and how far it has to travel. Since you don't know where the item will end up going when you list it, it's best to guesstimate based on the size of the item:
- Dresses: £5 - 8 / €6 - 10 / $7
- Tops: £4 / €5 / $5
- Tees/tanks: £4 / €5 / $5
- Outerwear: £8 - 12 / €10 - 15 / $10 - 15
- Jeans: £6 / €7 / $8
- Shoes: £10 / €12
- Jewellery/makeup/pins/small items: £2 / €3 / $5
- Worldwide shipping: £10 - 15 / €12 - 18 / $15
Remember you will need to purchase packaging so take this into consideration when thinking about what you want to charge the buyer for shipping.
5. Tap ✓, continue setting up your listing and publish.
After you've sold an item:
1. Package your item. Place your item in a box or shipping envelope, available at office supply stores or the post office. To make sure everything arrives in one clean piece, pack your items well with bubble wrap, newspaper and/or tissue paper. Including a handwritten thank you note, stickers, candy, business card, or other personal touches is also a nice way to show your buyer that you appreciate their business and encourages them to shop with you again!
2. Keep your buyer informed. Send your buyer a private message thanking them for their business and letting them know when you plan to ship. This eliminates a lot of guesswork on your buyer's end about the parcel's whereabouts and increases the odds of earning that sweet 5-star feedback.
3. Ship ASAP using tracked delivery. We recommend you use tracked shipping whenever possible for peace of mind on both sides of the transaction, as untracked parcels aren't protected under our, or PayPal's Seller Protection policy. Tracking numbers aren't always free, so remember to take that price into consideration when setting your shipping price. Bring your item to the nearest post office or shipping provider with your buyer's address and ship.
4. Follow-up with your buyer. Message your buyer again, this time to let them know that you've shipped their item and supply them with a tracking number by tapping "Mark as shipped" on your sales receipt and entering the shipping details there. This will inform the buyer and there will be less need for them to chase you up on when to expect the delivery.
Tips for staying safe:
Only send the item to the address shown on the in-app receipt to be protected by PayPal's Seller Protection policy. If the buyer asks you to ship to another address, let them know you will have to refund their money, and ask them to update their Depop address and buy the item again. Just get in touch with us so we can also refund your Depop fee. If the address isn't visible in-app, it may be because the buyer chose to meet in person. Be aware that this option isn't covered by Seller Protection.
Keep your proof of postage. If something goes wrong with the transaction, it's likely you'll need to show you've sent the item. Keep in mind that in order to be valid and accepted by PayPal, your proof of postage needs to contain a tracking number, the first line of the buyer's address, the buyer's postcode and the date of shipping. If you don't want to hang on to loads of receipts, take photos of them and save them in your phone just in case.
Here's a helpful list of couriers that offer tracked shipping:
TLDR? We made the video below to summarise.