If you refund your Buyer, we will refund the Depop fee
You can refund your buyer directly from your PayPal account (via a desktop and not the app).
Refunding this way instead of the ‘send money’ feature on PayPal means that they’ll reverse their transaction fee back into the total amount you refund so you dont lose out on that either.
Make sure the refund is completed or cleared.
Please send the following to firstname.lastname@example.org
- proof of full refund to the buyer, or proof that the buyer cancelled the payment (i.e. screenshot of the refunded/cancelled transaction in your PayPal account)
- your Depop username (ex. @username)
- your PayPal email address
- the buyer's Depop username (ex. @username)
- the date of the original transaction
- the amount you were charged for the fee