I haven't received my item

Sally-Ann -

All in-app purchases are covered by Buyer Protection, so no need to worry if you haven't received your item yet.

1) If your item hasn’t arrived, contact the seller directly to ask for an update. Good communication resolves most issues.

2) Ask the seller if the item has been shipped and if they are able to provide you with proof of shipping or a tracking code.

Unfortunately out-of-app payments such as bank transfers, direct PayPal payments, swaps or cash payments aren't protected. Please still report the issue so we can take action against the seller and help keep Depop safe.

PayPal transactions are investigated within 21 days by Depop and within 180 days by PayPal. We understand this may be a frustrating wait but we will do our best to make sure the problem is sorted as soon as possible.

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